Editorial Complaints Policy

At Twin Cities Vapors, we strive to maintain the highest standards of journalism and editorial integrity. We value reader feedback and take complaints seriously. This Editorial Complaints Policy outlines the process for addressing complaints related to our editorial content.

Submitting a Complaint

If you have a complaint about any article, feature, or editorial content published on Twin Cities Vapors, please follow these steps:

  1. Contact us: Submit your complaint in writing by emailing us at [email protected] Please provide detailed information about the specific article or content in question, including the date of publication, the title, and the URL if available. Explain the nature of your complaint and the specific aspects you find problematic.
  2. Include supporting evidence: If possible, provide any supporting evidence or references that substantiate your complaint. This may include relevant facts, sources, or specific points within the article that you believe are inaccurate, misleading, or inappropriate.
  3. Contact details: Include your full name and contact information, including a valid email address and phone number, so that we can communicate with you regarding your complaint.

Complaints Process

Once we receive your complaint, we will follow this process to address it:

  1. Acknowledgement: We will acknowledge receipt of your complaint within [insert timeframe], confirming that it has been received and providing an estimated timeframe for our response.
  2. Investigation: We will thoroughly review your complaint and investigate the issues raised. This may involve consulting relevant sources, reviewing the content in question, and considering any additional information or evidence provided.
  3. Response: We will provide a detailed response to your complaint within [insert timeframe]. Our response will address the specific points raised, outline our findings, and explain any corrective actions taken, if applicable.
  4. Correction or Clarification: If the complaint is found to be valid, we will take appropriate action, which may include issuing a correction, clarification, or apology. This will be done promptly and prominently, in accordance with industry standards.
  5. Appeal Process: If you are not satisfied with our initial response, you may request a review of your complaint by our senior editorial team. Please outline the reasons for your appeal and any additional information or evidence you wish to provide. We will conduct a thorough review of the appeal and provide a final response.

Confidentiality and Privacy

We treat all complaints with the utmost confidentiality and respect for privacy. Personal information shared in the context of a complaint will only be used for the purpose of addressing and responding to the complaint.

Ongoing Improvement

We are committed to continuously improving our editorial practices and addressing reader concerns. Your feedback and complaints play a vital role in helping us maintain the highest standards of journalism and editorial integrity.

Contact Us

To submit a complaint or for further information regarding our Editorial Complaints Policy, please contact us at [email protected]  We appreciate your engagement and are dedicated to addressing any concerns promptly and fairly.

Date of last update: 26-7-2023

The Twin Cities Vapors Editorial Team